Services

TCSG will work closely with you designing the right mix of TeleCampaign services. The most effective campaigns utilize a blended strategy optimized with precision timing. Clients appreciate our consultative approach and our willingness to be a part of the decision making process.

Introducing TCSG’s Video TownHall

The first truly innovate campaign tool since SMS text messaging! TCSG’s Video-TownHall creates a personalized one-on-one interactive experience between candidate and voter. Voters select questions (policy and personal) from pre-populated lists and/or type in their own natural language questions. Candidate answers are viewed instantly via pre-recorded video clips. Voters engage the candidate on issues/questions most meaningful to himself/herself.

Video-TownHall is a necessary component of today’s campaign social media strategy. All tech savvy candidates will utilize this technology.

Campaign mangers appreciate our full suite of back-end analytics. Our system captures user demographics (when available) and geotags. Question counts are included in standard reporting, and all unexpected/unanswered questions are categorized and reported.

Learn more about TCSG's Video Townhall

Live Agent: Voter Outreach, Identification, Persuasion and Get Out The Vote

VOTER ID - Identifying supporters, opposed, and undecided voters is a critical element to any campaign. Voter ID calls provide the information you need to plot your strategy and plan future efforts.

VOTER PERSUASION - Typically used as a follow-up to voter-ID, live agent persuasion calls are targeted to undecided voters. We promote positive aspects of your issues/campaign and/or expose your opponent's weaknesses.

PATCH THROUGH - Allow constituents to connect directly with the candidate, elected representative, or campaign headquarters. Direct voter access and communication is a powerful tool. Patch Through calls mobilize voters and promote action.

GOTV - On Election Day, the rubber meets the road! Getting voters to the polls is the final, and often most critical step, of your multi-tiered TeleCampaign strategy. Days before the election our agents will deliver a short message, get voters to commit to voting and most importantly get them to the polls. Take nothing for granted, proactive GOTV is a must do if you want to WIN.

POLITICAL POLLING - Public opinion research through telephone interviewing.  We have 200 CATI stations to execute small to very large-scale telephone studies. Our capacity allows us to get in and out of the field expeditiously.  The research team is a separate unit from the TeleCampaign team and focused soley on research-oriented programs. 

Our parent company specializes in business-to-business demographic research. The work is audited by a third party organization which is the largest media auditor in the world. Our work has withstood auditor scrutiny for over 20 years. The same quality assurance processes and resources from our parent company are leveraged during public opinion campaigns. The data we provide our clients is accurate and reliable.

We offer multi-lingual interviewing, survey design, list acquisition, benchmark surveys, tracking surveys, RDD and much more. If you need quantitative data collection that is reliable and affordable, contact TCSG for your needs.

Tele-Townhall

TCSG’s teleconferencing system can reach 10,000 to 1,000,000+ constituents easily and quickly. Similar to a talk show, a recorded message invites viewers to join the conversation with their local candidate or incumbent. Participants are immediately connected to the live conversation where they can press a number to be screened to ultimately ask your speaker a question. The Campaign Solutions Group provides an easy-to-use, online system to screen and select questions.

In addition to screened questions and comments shared directly with the featured speaker, participants can respond to poll questions within the call. Results and screening information are captured in a data file, and presented in real time. Participants also have the opportunity to leave remarks at the end of the call. The Campaign Solutions Group provides audio files of all these messages and the entire call along with the tagged data including the length of each call. To increase the number of participants on the event, you may send a recorded telephone invitation a day or two ahead of time.

The Campaign Solutions Group live events are complex technical operations, but conducting them is simple. We present intuitive web-based controls that allow you to manage your events with a minimal amount of on-screen clutter and confusion

Blended

Tele-TownHall - A large interactive meeting that uses Robo Calling to invite thousands of constituents to connect to a live Town Hall discussion. This is an innovative and unique way to communicate with (and poll) voters by leveraging new technology. Constituents hear an automated message prompting them to connect to the Tele-Town Hall. The facilitator asks questions and gathers responses as voters register selections via their telephone keypads.

Volunteer Plus - Leverage the power of your volunteers by giving them the tools to increase production levels 250%. We offer remote predictive dialing capabilities so that your volunteers can log on from anywhere when making their calls. The average talk time when dialing a phone manually is 20 minutes out of every hour of calling. With predictive dialing you increase talk time to 46-50 minutes per hour! Using our web based Volunteer Plus platform will almost triple your volunteer production. The user friendly portal allows you to load your own data, pull reports, append responses to your voter files and give your volunteers access from anywhere.

Inbound - Are you getting the most bang for your voter outreach buck? Simply putting a toll free number or short code on your media buys and direct mail can help you identify and persuade voters. TV ads are excellent but they don't tell you what the voter is thinking unless you provide a feedback loop. Encourage voters to call in from your direct mail and we will ID them. Leveraging your current efforts can lower your overall TeleCampaign expenses.

Phone Lists - Do you need a district phone list? TCSG has phone numbers to voters in your targeted area. Our data has been groomed, updated, and verified for accuracy. We have removed the deceased, adjusted the movers, cross-referenced address against postal info, and added phone numbers, voter history, and census data.

All live agent services can be uniquely tailored and/or and combined to form hybrid/custom applications for your specific campaign needs. 

Connecting People through Technology

Using automation, you can deliver targeted messages to your constituents using a variety of methods.

ROBO CALLING - Deliver a pre-recorded message to your voters. The message can be a simple one-way communication, or include a voter feedback option via telephone keypad responses (commonly known as IVR). Our system capacity will drop up to 300,000 messages per hour. TCSG offers a user-friendly interactive online portal, which gives you the option to create the message drop yourself. Of course, if you prefer utilizing the assistance of our professional staff that option is available.

SMS MESSAGING - The popularity of political campaign Texting (SMS) has exploded in recent years. Texting has become the preferred communication method with younger voters. Including text messaging in your TeleCampaign mix is critical. Sending instant text messages directly to a voter's mobile device is fast and effective. TCSG delivers the text messages and provides “short codes” for constituent response. To encourage opt-ins for your SMA database short codes should be advertised on all campaign materials, on your website and prominently displayed in all media resources. TCSG offers a user-friendly interactive online portal, which gives you the option to create the SMS text effort yourself. Of course, if you prefer utilizing the assistance of our professional staff that option is available.